We're sorry to hear that you received the wrong item. It sounds like the flamingos we hired to pack our shipments may have made another mistake!
To get this resolved, please use the link below to access our return portal. When submitting your request, please select the option that best describes the issue, including Received the wrong item or Did not receive the item. Once your request is submitted, we'll arrange to send the correct item to you as quickly as possible.
Goodr.com (US) orders only
HOW DO I GET FREE SHIPPING?
We offer free standard shipping on all U.S. orders of $60 or more (before tax).
How It Works
- Orders $60+ qualify for free standard shipping within the United States.
- Orders under $60 will have shipping costs calculated at checkout.
- Free shipping is applied automatically, no promo code required.
- Free shipping applies to standard shipping only.
I JUST PLACED MY ORDER. HOW LONG DOES IT TAKE TO SHIP?
After your order is placed, it takes several days for us to process it. Once the order has left our warehouse you will be emailed your tracking number.
During holidays and site-wide sales, processing times may be slightly delayed due to increased order volume.
We expect most orders to be delivered in less than 5 business days after they are packed. When you receive your order, it may smell like shrimp and piña coladas. You're welcome.
Please note that we are not responsible for shipping delays.
MY PACKAGE HAS GONE MISSING, WHAT SHOULD I DO?
Can’t find your package? Don’t panic (yet)!
We know a missing package can be a real buzzkill. Sometimes carriers get a little too excited and mark packages as “delivered” before they actually arrive.
Give it 1–2 business days. It's probably just soaking up some extra sun before landing on your doorstep.
Don’t worry, if it’s still missing after that, send a squawk to our Customer Service Parrots. They’ll swoop in to help track things down and get you sorted.
CAN I GET MY ORDER SHIPPED TO A P.O. BOX?
You sure can! We offer USPS Standard Shipping to P.O. Boxes! We know sometimes it is just easier to have your gear delivered safely there. While we cannot personally hand-deliver your sunnies (trust us, we wish we could), rest assured, they will still make their way to you carefully packed, flamingo-approved, and ready for adventure.
Whether it’s a P.O. Box in the city or a tiny mailbox in the middle of nowhere, we’ve got you covered. Just be sure to enter your full P.O. Box address correctly to avoid any shipping delays.
Tips for entering your P.O. Box address:
-
Do not include a street address, as USPS delivers directly to the box.
-
Double-check that your P.O. Box number, city, state, and ZIP code are accurate before placing your order.
- Always write P.O. Box with periods to ensure clarity.
Here’s how to format your address:
Carl the Flamingo
P.O. Box 1234
Inglewood, CA 01234
That way, your sunnies will arrive safely and ready for adventure.
WHY HASN'T MY TRACKING NUMBER UPDATED?
After receiving your shipping confirmation email, it may take up to 48 hours for tracking information to update.
Most orders are expected to be delivered in less than 5 business days. Tracking info may not update in a timely manner or until it's reached its final destination.
If you still haven't seen an update or tracking movement within this time, please use our contact form to reach out and we'll be happy to help. Yelling "SQUAWWWK!" out the window will not help, but might be fun.
Please note holidays may affect shipping times.
MY SUNNIES ARRIVED DAMAGED. WHAT ARE THE NEXT STEPS?
We are so sorry to hear your package arrived damaged. If you received a damaged order, simply reach out to Carl's Customer Service Parrots.
For best assistance, when you reach out to Customer Service at our contact form, please include
- order number
- name of the product
- a photo of the damage in the contact form
- most recent address
They will be more than happy to get you situated! (They're always in a good mood because they work in a flamingo-shaped jacuzzi. It gets steamy)